Privacy Policy

Last updated: September 2026

DARK is a brand of Streamlight FX (Pty) Ltd (“DARK”, “we”, “us”). We respect your privacy. This policy explains what personal information we collect through this website and our social media advertising, how we use it, and the rights you have under South Africa’s Protection of Personal Information Act (POPIA).

Who we are

DARK is a decorative and architectural lighting brand operated by Streamlight FX (Pty) Ltd, based at 17 Kramer Road, Kramerville, Johannesburg, South Africa. This website is getdark.co.za. Streamlight FX also operates the Streamlight and LUCENT brands.

Information we collect

We collect information you provide directly to us, including when you:

complete an enquiry or lead form — on this website or through social media platforms such as Facebook and Instagram (including the capacity in which you contact us, for example architect, interior designer, developer or homeowner);
place an order or create an account — your name, billing and delivery address, email address, telephone number and order details;
email us, message us, or engage us on a project.

Payments are processed by our third-party payment providers; we do not store your full card details on our servers. We also collect limited technical information automatically when you visit the site (such as pages viewed and general location) through cookies and analytics tools, to understand and improve how our site is used.

How we use your information

To respond to your enquiry and discuss your project or product needs
To process, fulfil and deliver your orders and manage your account
To provide quotes and lighting design, supply and project support
To send you relevant product and project information where you have asked us to
To improve our website, products, services and marketing
To comply with our legal, tax and regulatory obligations

Lawful basis

We process your personal information on the basis of your consent, to fulfil a contract with you or take steps at your request before entering into one, for our legitimate business interests, and to meet legal obligations, as permitted under POPIA.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example payment, delivery/courier, email, hosting and CRM providers — under appropriate confidentiality obligations, and with our collaborating designers, architects or suppliers only where necessary to progress your project or order. We may also disclose information where required by law.

Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described above, and to comply with our legal, accounting and record-keeping obligations, after which it is securely deleted or anonymised.

Your rights

Under POPIA you have the right to access the personal information we hold about you, to request correction or deletion, to object to processing, and to withdraw consent to direct marketing at any time. To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies and similar technologies for functionality, shopping-cart operation and analytics. You can control cookies through your browser settings; disabling them may affect how the site works.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the revision date above.

Contact us

DARK — Streamlight FX (Pty) Ltd
17 Kramer Road, Kramerville, Johannesburg
Email: info@getdark.co.za
Website: www.getdark.co.za