DARK lighting is designed and manufactured to order in South Africa. Because each piece is made and finished individually, we do not offer change-of-mind returns or exchanges.
Please inspect your order on delivery. If an item arrives damaged, defective or incorrect, you must notify us within 24 hours of receipt. Email info@getdark.co.za with your order number and clear photographs of the item and its packaging. Claims reported after 24 hours cannot be accepted.
Where an item is confirmed damaged, defective or incorrectly supplied and reported within this period, we will repair, replace or refund it.
This policy does not affect your statutory rights under the South African Consumer Protection Act.
To start a claim, email info@getdark.co.za.