How returns, refunds and cancellations work across Streamlight, DARK and Lucent — including stock items, made-to-order pieces, and goods that arrive damaged or incorrect.
Stock items may be returned within 48 hours of delivery if unused, in original packaging, and accompanied by proof of purchase.
Refunds are issued to the original payment method within 7–10 business days of the returned item passing inspection.
Return shipping is the customer’s responsibility unless the item arrived damaged or faulty.
Most Streamlight, DARK, and Lucent products are manufactured or specified to order. These items:
Are non-refundable and non-returnable once production has commenced, except where faulty or not as specified.
Require a signed order confirmation before production begins; cancellations after this point may forfeit the deposit paid.
Deposits are typically 50% at order confirmation, balance due before dispatch.
Any item arriving damaged, defective, or different from what was ordered must be reported within 48 hours of delivery, with photos, to qualify for repair, replacement, or refund.
Streamlight covers return shipping costs in these cases.
Contact us with your order number and reason for return:
Products damaged through normal wear, misuse, or unauthorized installation are not covered.
Freight and import duties on international/cross-border orders are non-refundable.
Speak to a consultant before you return anything.